Patient Services Concierge | Front Desk & Billing Support

CommonSpirit Health; Carrington (ND); On-site; USD 21,000 - 30,000; Full time

Job summary

CommonSpirit Health operates a clinic in Carrington, ND and seeks a Clinic Receptionist to be the welcoming heart of the patient experience. You will manage patient check-in, collect payments, and coordinate administrative tasks to support seamless care.

The role requires exceptional interpersonal skills, technology proficiency, and a patient, compassionate approach to guiding diverse patient populations through registration and care instructions.

Qualifications

• High School Graduate or equivalent.
• Two years of experience in a health care setting involving customer service to become knowledgeable in practices involved in patient admissions and financial counseling, billing and/or coordination of services related to insurance verification and patient information.
• An equivalent combination of relevant education and/or experience.
• None, upon hire.

Responsibilities

• Establishes and maintains effective working relationships and outstanding customer service skills.
• Performs patient check-in at the time of the visit, interviews patients and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Copies/scan patient medical records, benefits/insurance information, and related hardcopy materials into the correct location in the electronic medical record system.
• Collects patient responsibility payments and answers routine patient insurance and billing inquiries.
• Answers phone calls, schedules appointments, ensures insurance coverage, and alerts patients as to what documentation is needed.

Skills

Customer service

Interpersonal skills

Phone etiquette

Data entry

Education

High School Diploma

Tools

Meditech

Allscripts

Google Workspace

Microsoft Office

Job description

CommonSpirit Health operates a clinic in Carrington, ND and seeks a Clinic Receptionist to be the welcoming heart of the patient experience. You will manage patient check-in, collect payments, and coordinate administrative tasks to support seamless care.

The role requires exceptional interpersonal skills, technology proficiency, and a patient, compassionate approach to guiding diverse patient populations through registration and care instructions.