Patient Concierge & Front Desk Specialist

Paycom; Aberdeen (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Quinault Community Health is seeking a dependable Receptionist to support front-office operations in a fast-paced healthcare environment. You will be the first point of contact for patients, providers, and visitors, delivering courteous, professional service and ensuring an accurate patient experience.

The role requires hands-on experience with an EHR/EMR system, strong registration, scheduling, and HIPAA confidentiality, and the ability to work across multiple desks and departments with

Qualifications

• High school diploma or GED equivalent required.
• At least 1 year of hands-on experience with an EHR/EMR system.
• Previous medical office or healthcare reception experience is essential.
• Knowledge of HIPAA confidentiality requirements.

Responsibilities

• Welcome patients, clients, and visitors with courteous, professional service.
• Answer and screen incoming calls, respond to voicemails, take messages, and direct inquiries.
• Schedule and coordinate appointments for multiple providers; manage walk-ins and intakes.
• Register new patients and maintain demographic, contact, insurance information in the EHR.
• Verify insurance coverage and patient eligibility (Medicaid, Medicare, commercial, self-pay).
• Process patient payments and assist with insurance documentation and billing information.
• Scan/upload patient documents into charts; coordinate referrals and information requests.
• Provide general administrative support and support front-office operations.
• Maintain confidentiality and rotate between front desks as needed.

Skills

Customer service

Multitasking

Communication

Cross-cultural communication

Education

High school diploma or GED

Tools

EHR/EMR system

Computer skills

Job description

Quinault Community Health is seeking a dependable Receptionist to support front-office operations in a fast-paced healthcare environment. You will be the first point of contact for patients, providers, and visitors, delivering courteous, professional service and ensuring an accurate patient experience.

The role requires hands-on experience with an EHR/EMR system, strong registration, scheduling, and HIPAA confidentiality, and the ability to work across multiple desks and departments with