Patient Concierge & Front Desk Pro

AdventHealth; Florida; On-site; USD 22,000 - 34,000; Full time

Job summary

AdventHealth in Florida seeks a patient registration clerk to support front-desk operations and ensure accurate intake. You will collect demographic, employment, and insurance information, verify eligibility, and assist with upfront collections while maintaining a positive patient experience.

The role requires strong customer service and computer skills, with a focus on clear communication and teamwork within a hospital setting.

Qualifications

• Must communicate effectively in English to assist patients.
• Experience in customer service or front desk roles preferred.
• Ability to operate basic office equipment and computer systems.

Responsibilities

• Answers telephone and responds to patient questions to ensure accurate registration.
• Obtains demographic, employment, and insurance information for patient records.
• Verifies insurance eligibility and determines upfront collection amounts.
• Prepares and files medical records as required by staff and physicians.

Skills

Customer service

Communication skills

Computer literacy

Interpersonal skills

Education

High school diploma

Job description

AdventHealth in Florida seeks a patient registration clerk to support front-desk operations and ensure accurate intake. You will collect demographic, employment, and insurance information, verify eligibility, and assist with upfront collections while maintaining a positive patient experience.

The role requires strong customer service and computer skills, with a focus on clear communication and teamwork within a hospital setting.