Outpatient Registration & Front Desk Coordinator

UF Health; Jacksonville (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

UF Health in Jacksonville is seeking a front-office administrator to support patient registration and clinic operations. You will greet patients, collect demographic and insurance information, and ensure accurate documentation for billing and referrals.

The role requires strong customer service, data entry, and communication skills, with emphasis on accuracy and coordination across the care team. Two years of healthcare front desk or related experience is preferred, with a high school diploma or

Qualifications

• Knowledge of health insurance plans, coverage requirements, and payer guidelines.
• Ability to obtain insurance authorizations and pre-certifications.
• Strong decision-making skills and initiative.
• Excellent attention to detail and accuracy.
• Excellent verbal and written communication in English.
• Basic math for cashiering and financial transactions.
• Proficiency in data entry and general computer applications.
• Ability to manage multiple tasks and organize workflow.
• Ability to stay professional under stress with a customer-focused approach.
• Strong interpersonal and conflict-resolution skills.

Responsibilities

• Schedules and coordinates patient appointments to support clinic operations.
• Greet patients and provide professional customer service.
• Interview patients to obtain demographic, financial, and insurance information.
• Complete patient registration and obtain required documentation.
• Collect information to support billing and reimbursement.
• Identify and help resolve outstanding patient billing issues.
• Conduct end-of-day disposition activities and gather statistics.
• Answer phones and route inquiries to appropriate staff.
• Serve as liaison between patients and healthcare team.
• Process referral requests and verify authorizations when required.
• Maintain accurate patient records per policy.

Skills

Customer service

Attention to detail

English communication

Data entry

Multitasking

Education

High school diploma or GED

Job description

UF Health in Jacksonville is seeking a front-office administrator to support patient registration and clinic operations. You will greet patients, collect demographic and insurance information, and ensure accurate documentation for billing and referrals.

The role requires strong customer service, data entry, and communication skills, with emphasis on accuracy and coordination across the care team. Two years of healthcare front desk or related experience is preferred, with a high school diploma or