Patient Access Concierge: Fast-Track Registration & Service

Intuitive Health; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Intuitive Health, Intracoastal location, seeks a Patient Access/Front Office Associate for a full-time day shift to welcome patients, register them, verify insurance, collect payments, and support clinical staff.

The role emphasizes accurate recordkeeping, excellent customer service, HIPAA compliance, and teamwork in a fast-paced ambulatory care setting. 7am-7pm shifts with local travel among UF Health sites in the region may apply.

Qualifications

• High school diploma or GED.
• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Provide general information such as directions, office hours, and policies.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
• Assist with supply management, including ordering and stocking as needed.
• Support patients and families with a friendly and reassuring approach, promoting positive patient experiences.

Skills

Customer service

Communication

Professionalism

Teamwork

Flexibility

Multi-tasking

Computer literacy

Microsoft Office

Organization

Time management

Education

High school diploma or GED

Tools

EMR/EHR

Patient management systems

Office equipment

Job description

Intuitive Health, Intracoastal location, seeks a Patient Access/Front Office Associate for a full-time day shift to welcome patients, register them, verify insurance, collect payments, and support clinical staff.

The role emphasizes accurate recordkeeping, excellent customer service, HIPAA compliance, and teamwork in a fast-paced ambulatory care setting. 7am-7pm shifts with local travel among UF Health sites in the region may apply.