Patient Concierge: Front Desk & Patient Experience

Concierge Dental Group PLLC; Village of Williamsville (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

Concierge Dental Group PLLC is seeking a Patient Concierge to be the welcoming first point of contact for our patients. You will handle communications, manage inquiries, and coordinate appointments to ensure a smooth patient experience.

Our team values innovation, patient care, and a supportive environment with opportunities for professional growth and development. Competitive salary and benefits are offered.

Qualifications

• Experience in a dental office and knowledge of dental insurance is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal and friendly demeanor.
• Proficiency in scheduling software and office tools.
• Exceptional organizational and time-management skills.
• Prior experience in a similar role or customer service is a plus.

Responsibilities

• Communicate promptly with patients via phone, email, or other methods.
• Address patient inquiries, concerns, and requests in a friendly and informative manner.
• Maintain accurate records of patient interactions, schedules, and follow-ups.
• Ensure patient data is securely stored and compliant with privacy regulations.
• Coordinate patient appointments within dental providers' schedules and treatment room availability.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Scheduling software

Tools

Scheduling software

Job description

Concierge Dental Group PLLC is seeking a Patient Concierge to be the welcoming first point of contact for our patients. You will handle communications, manage inquiries, and coordinate appointments to ensure a smooth patient experience.

Our team values innovation, patient care, and a supportive environment with opportunities for professional growth and development. Competitive salary and benefits are offered.