Patient Concierge (Administration)

Concierge Dental Group; Buffalo (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Concierge Dental Group is seeking a Patient Concierge to be the welcoming first point of contact for patients, ensuring a seamless experience from the very first interaction.

The role involves communicating with patients, addressing inquiries, maintaining records, and coordinating appointments while upholding privacy and security standards. A dental office background and strong communication skills are valued. Competitive salary and benefits are offered.

Qualifications

• Experience in a dental office; knowledge of dental insurance is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly demeanor.
• Proficiency in scheduling software and office tools.

Responsibilities

• Communicate promptly and clearly with patients via phone, email, or other methods.
• Address patient inquiries, concerns, and requests in a friendly and informative manner.
• Maintain accurate records of patient interactions, schedules, and follow-ups.
• Ensure patient data is securely stored and compliant with privacy regulations.
• Coordinate patient appointments within dental providers schedules and treatment room availability.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Organizational skills

Customer service experience

Tools

Scheduling software

Office tools

Job description

Join Our Team as a Patient Concierge at Concierge Dental Group!

Are you a dedicated and personable professional with a passion for exceptional patient care? Concierge Dental Group is looking for a Patient Concierge to be the pivotal first point of contact for our patients, ensuring a seamless and welcoming experience from their very first interaction.

About Us:

At Concierge Dental Group, we are committed to redefining the dental experience. Our practice is built on a foundation of cutting-edge technology, personalized care, and a patient-first approach. We strive to make every visit comfortable, efficient, and stress-free, ensuring our patients feel valued and understood.

Key Responsibilities:

• Communicate promptly and clearly with patients via phone, email, or other methods.
• Address patient inquiries, concerns, and requests in a friendly and informative manner.
• Maintain accurate records of patient interactions, schedules, and follow-ups.
• Ensure patient data is securely stored and compliant with privacy regulations.
• Coordinate patient appointments within dental providers schedules and treatment room availability.

Qualifications:

• Experience in a dental office, knowledge of dental insurance a plus
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly demeanor.
• Proficiency in scheduling software and office tools.
• Exceptional organizational and time-management skills.
• Prior experience in a similar role or in customer service is a plus.

Why Join Us?

• Be part of a forward thinking dental practice that values innovation and patient care.
• Work in a supportive and collaborative environment.
• Competitive salary and benefits package.
  
• Opportunities for professional growth and development.

Join us at Concierge Dental Group and be the warm, reassuring voice that welcomes our patients to exceptional dental care. We look forward to meeting you!