Patient Concierge (Administration)

Concierge Dental Group PLLC; Buffalo (NY); On-site; USD 34,000 - 42,000; Full time

Job summary

Concierge Dental Group PLLC in Buffalo, NY is seeking a Patient Concierge to be the welcoming first contact for patients, handling inquiries and scheduling with a friendly, professional demeanor.

You will maintain patient records, ensure privacy compliance, and coordinate appointments with dental providers, contributing to a smooth, patient‑centered experience and a collaborative team environment.

Qualifications

• Experience in a dental office, knowledge of dental insurance a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly demeanor.
• Proficiency in scheduling software and office tools.
• Exceptional organizational and time-management skills.
• Prior experience in a similar role or in customer service is a plus.

Responsibilities

• Communicate promptly and clearly with patients via phone, email, or other methods.
• Address patient inquiries, concerns, and requests in a friendly and informative manner.
• Maintain accurate records of patient interactions, schedules, and follow-ups.
• Ensure patient data is securely stored and compliant with privacy regulations.
• Coordinate patient appointments within dental providers schedules and treatment room availability.

Skills

Communication skills

Interpersonal skills

Scheduling software

Office tools

Organizational skills

Time management

Customer service

Dental office experience

Job description

Join Our Team as a Patient Concierge at Concierge Dental Group!

Are you a dedicated and personable professional with a passion for exceptional patient care? Concierge Dental Group is looking for a Patient Concierge to be the pivotal first point of contact for our patients, ensuring a seamless and welcoming experience from their very first interaction.

About Us: At Concierge Dental Group, we are committed to redefining the dental experience. Our practice is built on a foundation of cutting-edge technology, personalized care, and a patient-first approach. We strive to make every visit comfortable, efficient, and stress-free, ensuring our patients feel valued and understood.

Key Responsibilities

• Communicate promptly and clearly with patients via phone, email, or other methods.
• Address patient inquiries, concerns, and requests in a friendly and informative manner.
• Maintain accurate records of patient interactions, schedules, and follow-ups.
• Ensure patient data is securely stored and compliant with privacy regulations.
• Coordinate patient appointments within dental providers schedules and treatment room availability.

Qualifications

• Experience in a dental office, knowledge of dental insurance a plus
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly demeanor.
• Proficiency in scheduling software and office tools.
• Exceptional organizational and time-management skills.
• Prior experience in a similar role or in customer service is a plus.

Why Join Us?

• Be part of a forward thinking dental practice that values innovation and patient care.
• Work in a supportive and collaborative environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.