Dental Patient Experience Specialist

Concierge Dental Group PLLC; Buffalo (NY); On-site; USD 34,000 - 42,000; Full time

Job summary

Concierge Dental Group PLLC in Buffalo, NY is seeking a Patient Concierge to be the welcoming first contact for patients, handling inquiries and scheduling with a friendly, professional demeanor.

You will maintain patient records, ensure privacy compliance, and coordinate appointments with dental providers, contributing to a smooth, patient‑centered experience and a collaborative team environment.

Qualifications

• Experience in a dental office, knowledge of dental insurance a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly demeanor.
• Proficiency in scheduling software and office tools.
• Exceptional organizational and time-management skills.
• Prior experience in a similar role or in customer service is a plus.

Responsibilities

• Communicate promptly and clearly with patients via phone, email, or other methods.
• Address patient inquiries, concerns, and requests in a friendly and informative manner.
• Maintain accurate records of patient interactions, schedules, and follow-ups.
• Ensure patient data is securely stored and compliant with privacy regulations.
• Coordinate patient appointments within dental providers schedules and treatment room availability.

Skills

Communication skills

Interpersonal skills

Scheduling software

Office tools

Organizational skills

Time management

Customer service

Dental office experience

Job description

Concierge Dental Group PLLC in Buffalo, NY is seeking a Patient Concierge to be the welcoming first contact for patients, handling inquiries and scheduling with a friendly, professional demeanor.

You will maintain patient records, ensure privacy compliance, and coordinate appointments with dental providers, contributing to a smooth, patient‑centered experience and a collaborative team environment.