Patient Concierge (Administration)

Concierge Dental Group; Town of West Seneca (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Concierge Dental Group in New York is seeking a friendly, service-oriented front desk professional to greet patients and manage appointments. You will handle calls and emails, assist patients with inquiries, and maintain accurate records of interactions and schedules.

Ideal candidates have experience in a dental office or medical front desk, superb communication skills, and strong organizational abilities to keep daily operations running smoothly while ensuring patient privacy and compliance

Qualifications

• Experience in a dental office or medical front desk preferred.
• Excellent verbal and written communication skills.
• Proficiency with scheduling software and office tools.
• Strong organizational and time-management abilities.

Responsibilities

• Communicate promptly and clearly with patients via phone, email, or other methods.
• Address patient inquiries, concerns, and requests in a friendly and informative manner.
• Maintain accurate records of patient interactions, schedules, and follow-ups.
• Ensure patient data is securely stored and compliant with privacy regulations.
• Coordinate patient appointments within dental providers schedules and treatment room availability.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Tools

Scheduling software

Job description

About Us

At Concierge Dental Group, we are committed to redefining the dental experience. Our practice is built on a foundation of cutting-edge technology, personalized care, and a patient-first approach. We strive to make every visit comfortable, efficient, and stress-free, ensuring our patients feel valued and understood.

Key Responsibilities

• Communicate promptly and clearly with patients via phone, email, or other methods.


• Address patient inquiries, concerns, and requests in a friendly and informative manner.


• Maintain accurate records of patient interactions, schedules, and follow-ups.


• Ensure patient data is securely stored and compliant with privacy regulations.


• Coordinate patient appointments within dental providers schedules and treatment room availability.

Qualifications

• Experience in a dental office, knowledge of dental insurance a plus


• Excellent verbal and written communication skills.


• Strong interpersonal skills and a friendly demeanor.


• Proficiency in scheduling software and office tools.


• Exceptional organizational and time-management skills.


• Prior experience in a similar role or in customer service is a plus.

Why Join Us

• Be part of a forward thinking dental practice that values innovation and patient care.


• Work in a supportive and collaborative environment.


• Competitive salary and benefits package.


• Opportunities for professional growth and development.

Join us at Concierge Dental Group and be the warm, reassuring voice that welcomes our patients to exceptional dental care. We look forward to meeting you!