Patient Concierge & Front Desk — Onsite Pain Clinic

Mountain View Pain Center; Glendale (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) with company matching

Medical, dental, and vision insurance

Life insurance

Short- and long-disability coverage

Paid time off (PTO) plus paid holidays

Job summary

Mountain View Pain Center in Glendale, AZ is seeking a Front Desk Receptionist to be the first impression of the clinic, welcoming patients, supporting scheduling, and coordinating daily operations on-site.

You will handle insurance basics, maintain accurate records, and communicate with clinical and administrative teams to ensure a smooth patient experience. This 100% onsite role offers competitive pay and benefits.

Qualifications

• High school diploma or equivalent, some college preferred.
• Minimum 1 year experience as a medical receptionist in a fast paced environment.
• Minimum 1 year experience with medical scheduling.
• Bilingual in Spanish and English preferred.
• Access to reliable transportation.

Responsibilities

• Welcome patients and visitors with professionalism, warmth, and compassion.
• Schedule, confirm, and reschedule patient appointments using clinic software systems.
• Answer incoming calls and provide accurate, timely information to patients and callers.
• Make outbound calls to reschedule appointments and meet minimum call attempt expectations.
• Coordinate appointment transitions for patients with multiple same-day visits.
• Facilitate Uber transportation for PI patients when needed.
• Collect and verify insurance information and process payments as required.
• Scan, upload, and maintain accurate patient documentation.
• Communicate promptly and effectively with clinical and administrative teams.
• Notify medical staff of patient arrivals and support patient flow throughout the clinic.
• Maintain a clean, organized, and professional front reception area.
• Support general administrative tasks as assigned.

Skills

Customer service

Bilingual (Spanish/English)

Computer skills

Typing skills

Education

High school diploma or equivalent

Some college

Tools

Clinic software systems

Job description

Mountain View Pain Center in Glendale, AZ is seeking a Front Desk Receptionist to be the first impression of the clinic, welcoming patients, supporting scheduling, and coordinating daily operations on-site.

You will handle insurance basics, maintain accurate records, and communicate with clinical and administrative teams to ensure a smooth patient experience. This 100% onsite role offers competitive pay and benefits.