Front Desk Receptionist - Glendale Clinic - No Weekends

Mountain View Pain Center; Glendale (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) with company matching

Medical, dental, and vision insurance

Life insurance

Short- and long-disability coverage

Paid time off (PTO) plus paid holidays

Job summary

Mountain View Pain Center in Glendale, AZ is seeking a Front Desk Receptionist to be the first impression of the clinic, welcoming patients, supporting scheduling, and coordinating daily operations on-site.

You will handle insurance basics, maintain accurate records, and communicate with clinical and administrative teams to ensure a smooth patient experience. This 100% onsite role offers competitive pay and benefits.

Qualifications

• High school diploma or equivalent, some college preferred.
• Minimum 1 year experience as a medical receptionist in a fast paced environment.
• Minimum 1 year experience with medical scheduling.
• Bilingual in Spanish and English preferred.
• Access to reliable transportation.

Responsibilities

• Welcome patients and visitors with professionalism, warmth, and compassion.
• Schedule, confirm, and reschedule patient appointments using clinic software systems.
• Answer incoming calls and provide accurate, timely information to patients and callers.
• Make outbound calls to reschedule appointments and meet minimum call attempt expectations.
• Coordinate appointment transitions for patients with multiple same-day visits.
• Facilitate Uber transportation for PI patients when needed.
• Collect and verify insurance information and process payments as required.
• Scan, upload, and maintain accurate patient documentation.
• Communicate promptly and effectively with clinical and administrative teams.
• Notify medical staff of patient arrivals and support patient flow throughout the clinic.
• Maintain a clean, organized, and professional front reception area.
• Support general administrative tasks as assigned.

Skills

Customer service

Bilingual (Spanish/English)

Computer skills

Typing skills

Education

High school diploma or equivalent

Some college

Tools

Clinic software systems

Job description

Job Details:

Job Location: Glendale, AZ 85305, Position Type: Full Time, Salary Range: $18.00 - $20.00 Hourly, About Mountain View Pain Center:

Mountain View Pain Center is a comprehensive pain management and rehabilitation practice committed to treating the whole patient with compassion, innovation, and teamwork. We blend chiropractic care, physical therapy, pain management, and acupuncture to create individualized, evidence-based treatment plans that address pain at its source.

Our collaborative, patient-centered approach ensures every patient receives coordinated care from a multidisciplinary team working together towards the goals of restoring function, improving quality of life, and promoting long-term wellness. At Mountain View Pain Center, we believe healing happens best when providers communicate, support one another, and place the patient experience at the center of everything we do.

Position Summary:

The Front Desk Receptionist is the first impression of Mountain View Pain Center and plays a critical role in creating a welcoming, organized, and efficient patient experience. This role supports clinic operations by managing patient flow, scheduling appointments, coordinating care, and ensuring clear communication across departments.

You'll serve as a key point of contact for patients - both in person and over the phone - while maintaining accurate records, handling insurance information, and supporting smooth daily clinic operations.

What You'll Do:

• Welcome patients and visitors with professionalism, warmth, and compassion
• Schedule, confirm, and reschedule patient appointments using clinic software systems
• Answer incoming calls and provide accurate, timely information to patients and callers
• Make outbound calls to reschedule appointments and meet minimum call attempt expectations
• Coordinate appointment transitions for patients with multiple same-day visits
• Facilitate Uber transportation for Personal Injury (PI) patients when needed
• Collect and verify insurance information and process payments as required
• Scan, upload, and maintain accurate patient documentation
• Communicate promptly and effectively with clinical and administrative teams
• Notify medical staff of patient arrivals and support patient flow throughout the clinic
• Maintain a clean, organized, and professional front reception area
• Support general administrative tasks as assigned

Qualifications: Minimum Experience & Qualifications

• High school diploma or equivalent, some college preferred
• Minimum 1 year experience as a medical receptionist in a fast paced environment
• Minimum 1 year experience with medical scheduling
• Strong customer service skills and patient-first mindset
• Proficient computer and typing skills
• Bilingual in Spanish and English preferred
• Access to reliable transportation

Compensation & Schedule

Pay Range: $18.00 - $20.00 per hour

Job Type: Full-time

Work Location: Glendale Clinic (Westgate) - 100% onsite/in-person

Hours:

• Monday-Thursday: 7:45 AM-6:00 PM; with a 2 hour lunch
• Friday: 7:45 AM-1:00 PM

Benefits

• 401(k) with company matching
• Medical, dental, and vision insurance
• Life insurance
• Short-and-long-disability coverage
• Paid time off (PTO) plus paid holidays