Front Desk Receptionist - Glendale Clinic - No Weekends

Mountain View Pain Specialists LLC; Glendale (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401k match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid time off

Paid holidays

Job summary

Mountain View Pain Center in Glendale, AZ is seeking a Front Desk Receptionist to greet patients, manage appointments, and support clinic operations onsite. You will handle insurance information, payments, and patient records while coordinating care across departments.

Responsibilities include welcoming patients, scheduling, answering calls, and ensuring a smooth patient flow. The role requires strong customer service, 1+ year experience in medical reception, and fluency in Spanish and English

Qualifications

• High school diploma or equivalent, some college preferred.
• Minimum 1 year experience as medical receptionist in a fast-paced environment.
• Minimum 1 year experience with medical scheduling.
• Strong customer service skills and patient-first mindset.
• Proficient computer and typing skills.
• Bilingual in Spanish and English preferred.
• Access to reliable transportation.

Responsibilities

• Welcome patients and visitors with professionalism, warmth, and compassion
• Schedule, confirm, and reschedule patient appointments using clinic software systems
• Answer incoming calls and provide accurate, timely information to patients and callers
• Make outbound calls to reschedule appointments and meet minimum call attempt expectations
• Coordinate appointment transitions for patients with multiple same-day visits
• Facilitate Uber transportation for PI patients when needed
• Collect and verify insurance information and process payments as required
• Scan, upload, and maintain accurate patient documentation
• Communicate promptly and effectively with clinical and administrative teams
• Notify medical staff of patient arrivals and support patient flow throughout the clinic
• Maintain a clean, organized, and professional front reception area
• Support general administrative tasks as assigned

Skills

Medical receptionist

Medical scheduling

Customer service

Typing

Bilingual Spanish/English

Transportation access

Job description

Job Details:

Job Location: Glendale, AZ 85305, Position Type: Full Time, Salary Range: $18.00 - $20.00 Hourly, About Mountain View Pain Center:

Mountain View Pain Center is a comprehensive pain management and rehabilitation practice committed to treating the whole patient with compassion, innovation, and teamwork. We blend chiropractic care, physical therapy, pain management, and acupuncture to create individualized, evidence-based treatment plans that address pain at its source.

Our collaborative, patient-centered approach ensures every patient receives coordinated care from a multidisciplinary team working together towards the goals of restoring function, improving quality of life, and promoting long-term wellness. At Mountain View Pain Center, we believe healing happens best when providers communicate, support one another, and place the patient experience at the center of everything we do.

Position Summary:

The Front Desk Receptionist is the first impression of Mountain View Pain Center and plays a critical role in creating a welcoming, organized, and efficient patient experience. This role supports clinic operations by managing patient flow, scheduling appointments, coordinating care, and ensuring clear communication across departments.

You'll serve as a key point of contact for patients - both in person and over the phone - while maintaining accurate records, handling insurance information, and supporting smooth daily clinic operations.

What You'll Do:

• Welcome patients and visitors with professionalism, warmth, and compassion
• Schedule, confirm, and reschedule patient appointments using clinic software systems
• Answer incoming calls and provide accurate, timely information to patients and callers
• Make outbound calls to reschedule appointments and meet minimum call attempt expectations
• Coordinate appointment transitions for patients with multiple same-day visits
• Facilitate Uber transportation for Personal Injury (PI) patients when needed
• Collect and verify insurance information and process payments as required
• Scan, upload, and maintain accurate patient documentation
• Communicate promptly and effectively with clinical and administrative teams
• Notify medical staff of patient arrivals and support patient flow throughout the clinic
• Maintain a clean, organized, and professional front reception area
• Support general administrative tasks as assigned

Qualifications: Minimum Experience & Qualifications

• High school diploma or equivalent, some college preferred
• Minimum 1 year experience as a medical receptionist in a fast paced environment
• Minimum 1 year experience with medical scheduling
• Strong customer service skills and patient-first mindset
• Proficient computer and typing skills
• Bilingual in Spanish and English preferred
• Access to reliable transportation

Compensation & Schedule

Pay Range: $18.00 - $20.00 per hour

Job Type: Full-time

Work Location: Glendale Clinic (Westgate) - 100% onsite/in-person

Hours:

• Monday-Thursday: 7:45 AM-6:00 PM; with a 2 hour lunch
• Friday: 7:45 AM-1:00 PM

Benefits

• 401(k) with company matching
• Medical, dental, and vision insurance
• Life insurance
• Short-and-long-disability coverage
• Paid time off (PTO) plus paid holidays