MedSpa Concierge & Patient Experience Specialist

CAPS Plastic Surgery, Dermatology, MedSpa, & Wellness Center; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

Paid vacation and holidays

401k with company match

Company Paid Life insurance

Employee assistance program

Job summary

Azul Cosmetic Surgery and Medical Spa is seeking a dedicated front desk receptionist to deliver exceptional patient service in a fast-paced aesthetic setting. You will handle a multi-line phone system, greet patients, and manage scheduling while maintaining precise EHR records.

Preferred candidates have strong medical terminology knowledge, experience with Nextech, and a patient-centric approach, ensuring HIPAA compliance and collaborative teamwork across the center.

Qualifications

• 3 years of customer service experience preferred.
• 2 years of medical terminology experience preferred.
• 3 years of computer skills experience preferred.

Responsibilities

• Provide concierge level service to patients.
• Manage a multi-line phone system.
• Check patients in/out and schedule follow-ups.
• Enter data and scan documents into the EHR.
• Confirm appointments and reschedule missed/cancelled visits.

Skills

Telephone etiquette

Medical terminology

Nextech EHR

Computer skills

Team player

Attention to detail

Multitasking

Respectful patient care

HIPAA compliance

Empathy

Reliability

Tools

Nextech EHR

Job description

Azul Cosmetic Surgery and Medical Spa is seeking a dedicated front desk receptionist to deliver exceptional patient service in a fast-paced aesthetic setting. You will handle a multi-line phone system, greet patients, and manage scheduling while maintaining precise EHR records.

Preferred candidates have strong medical terminology knowledge, experience with Nextech, and a patient-centric approach, ensuring HIPAA compliance and collaborative teamwork across the center.