Medical Spa Front Desk Concierge - Patient Experience

Aesthetic Partners; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K for full time employees

Paid time off for full time employees

Employee Assistance Program

Professional development assistance

Tuition reimbursement

Job summary

Laser Skin & Wellness in Florida is seeking a professional Medical Receptionist to greet clients, manage scheduling, and support our medical team in a fast-paced spa environment. You will handle EMR tasks (Nextech preferred), answer calls, verify patient information, and maintain a polished front desk while delivering exceptional customer service.

This full-time role requires flexibility to work evenings or weekends as needed, with a professional appearance and a patient-first mindset to ensure

Qualifications

• 2 years high-end customer service experience.
• 1 year medical aesthetics experience.
• EMR experience.
• Computer proficiency.
• Must have positive attitude.
• Team player with strong work ethic.
• Impeccable personal appearance.
• Physical mobility to bend, lift, and stand for prolonged periods.
• Ability to work overtime, weekends, days, evenings and/or holidays.
• Ability to meet US employment and eligibility requirements.

Responsibilities

• Consistently provides excellent customer service to all clients in-person, over the phone and through text/email inquiries.
• Educates clients on Laser Skin and Wellness services, products and treatment options.
• Exudes positive attitude while working in a fast-paced medical aesthetic center.
• Oversees daily schedule to ensure seamless client experience.
• Answering and screening phone calls, scheduling appointments, taking messages and ensuring prompt delivery to proper staff member.
• Monitor and respond to office voicemail, email inquiries and text messages throughout the day.
• Accurately checking clients in/out and scheduling all follow up visits.
• Intelligent booking using EMR software, preferably Nextech.
• Preparing proper medical documents for patients through EMRAbility to stay calm under pressure and quickly find solutions to potential issues.
• Responsible for cleanliness and appearance of spa including relaxation areas, treatment rooms, lobby, front desk and back of house

Skills

Customer service

Medical aesthetics

EMR experience

Computer literacy

Team player

Positive attitude

Tools

Nextech EMR

Job description

Laser Skin & Wellness in Florida is seeking a professional Medical Receptionist to greet clients, manage scheduling, and support our medical team in a fast-paced spa environment. You will handle EMR tasks (Nextech preferred), answer calls, verify patient information, and maintain a polished front desk while delivering exceptional customer service.

This full-time role requires flexibility to work evenings or weekends as needed, with a professional appearance and a patient-first mindset to ensure