Patient Concierge & Front Desk Manager

American Cancer Society; Boston (MA); On-site; USD 52,800 - 60,000; Full time

Benefits offered by this job

Generous paid time off

Medical and dental benefits

Retirement benefits

Wellness programs

Professional development programs

Job summary

The American Cancer Society is seeking a Guest Relations Manager to lead guest relations and front desk operations in Boston. You will ensure a seamless experience for patients and caregivers by managing referrals and supervising the concierge team.

This role requires strong leadership and experience in guest relations or hospitality management, making it perfect for candidates with a passion for service. The position offers a salary range of $52,800 - $60,000, along with diverse employee benefits.

Qualifications

• Minimum of 3 years in guest relations or hospitality management.
• 1-2 years in a supervisory or managerial role required.
• Valid Driver's License with Clean Driving Record.

Responsibilities

• Lead concierge/front desk team for excellent guest service.
• Manage guest referrals and maximize occupancy.
• Supervise front desk operations and phone inquiries.
• Monitor facility readiness and cleanliness.
• Resolve guest concerns with service recovery solutions.

Skills

Leadership

Interpersonal skills

Customer service

Data analysis

Education

High School Diploma or Equivalent

Bachelor's Degree

Tools

Hotel management systems

Reservation software

Job description

The American Cancer Society is seeking a Guest Relations Manager to lead guest relations and front desk operations in Boston. You will ensure a seamless experience for patients and caregivers by managing referrals and supervising the concierge team.

This role requires strong leadership and experience in guest relations or hospitality management, making it perfect for candidates with a passion for service. The position offers a salary range of $52,800 - $60,000, along with diverse employee benefits.