Guest Relations Manager – Front Desk & Concierge Lead

American Cancer Society, Inc.; Boston (MA); On-site; USD 47,430 - 57,970; Full time

Benefits offered by this job

Generous paid time-off policy

Medical and dental benefits

Retirement benefits

Wellness programs

Professional development programs

Job summary

The American Cancer Society, Inc. is seeking a Guest Relations Manager to lead operations at the front desk, ensuring excellent service for patients and caregivers. This role is pivotal in managing guest interactions, referrals, and room allocations while supervising a dedicated concierge and front desk team.

The ideal candidate has 3+ years of guest relations or hospitality management experience and possesses strong leadership and customer service skills. The position offers a competitive salary and a comprehensive benefits package.

Qualifications

• Minimum of 3 years of experience in guest relations or hospitality management, with at least 1-2 years in a supervisory role.
• Valid driver’s license with a clean driving record.

Responsibilities

• Lead concierge/front desk team to ensure smooth check-in/out.
• Manage guest referrals, screening, and room allocation.
• Supervise front desk operations including phone inquiries.
• Monitor facility readiness and cleanliness.
• Track and analyze occupancy data.
• Resolve guest concerns and implement service recovery solutions.

Skills

Strong leadership and team management skills

Knowledge of hotel management systems and reservation software

Strong interpersonal and customer service skills

Ability to analyze data and adjust processes to improve occupancy

Education

High School Diploma or Equivalent

Bachelor’s Degree

Job description

The American Cancer Society, Inc. is seeking a Guest Relations Manager to lead operations at the front desk, ensuring excellent service for patients and caregivers. This role is pivotal in managing guest interactions, referrals, and room allocations while supervising a dedicated concierge and front desk team.

The ideal candidate has 3+ years of guest relations or hospitality management experience and possesses strong leadership and customer service skills. The position offers a competitive salary and a comprehensive benefits package.