Guest Experience Manager (Front Desk & Concierge)

American Cancer Society, Inc.; Cleveland (OH); On-site; USD 39,600 - 48,400; Full time

Benefits offered by this job

Generous paid time off

Medical and dental benefits

Retirement benefits

Wellness programs

Professional development opportunities

Job summary

American Cancer Society, Inc. is seeking a Guest Relations Manager in Cleveland, Ohio to lead front desk operations and ensure a welcoming experience for patients and caregivers. This role manages referrals and supervises a team to optimize guest satisfaction.

The ideal candidate has at least 3 years of experience in guest relations or hospitality management, with strong leadership skills. Benefits include generous paid time off and professional development opportunities.

Qualifications

• Minimum 3 years of experience in guest relations or hospitality management.
• 1-2 years in a supervisory or managerial role.
• Valid driver’s license with a clean driving record.

Responsibilities

• Manage guest referrals and check‑ins.
• Supervise concierge staff and provide training.
• Coordinate guest amenities, transportation, and special accommodations.
• Maintain accurate guest records and room inventory.
• Conduct inspections of guest rooms and public areas.
• Address guest feedback and resolve concerns.

Skills

Strong leadership and team‑management skills

Knowledge of hotel management systems

Strong interpersonal and customer‑service skills

Education

High School Diploma or Equivalent

Bachelor’s Degree

Job description

American Cancer Society, Inc. is seeking a Guest Relations Manager in Cleveland, Ohio to lead front desk operations and ensure a welcoming experience for patients and caregivers. This role manages referrals and supervises a team to optimize guest satisfaction.

The ideal candidate has at least 3 years of experience in guest relations or hospitality management, with strong leadership skills. Benefits include generous paid time off and professional development opportunities.