Evening & Weekend Concierge - Guest Experience Lead

American Cancer Society; Lubbock (TX); On-site; USD 2,617,000 - 3,444,000; Part time

Job summary

The American Cancer Society is seeking a part-time Concierge to be the first contact for guests, handling front desk operations and ensuring a welcoming environment. You will assist with check-in/out, respond to inquiries, and coordinate transportation and program services.

This limited part-time role typically works less than 20 hours per week, with a primary need for evening, overnight, and weekend coverage. Pay is $19.50/hour plus applicable shift differentials.

Qualifications

• High School Diploma or equivalent required.
• 1 year of customer service experience preferred.
• Experience in hospitality, guest services, or front desk operations is a plus.

Responsibilities

• Greet guests and manage check-in/check-out procedures (30%).
• Provide information about lodge amenities and community resources (20%).
• Coordinate transportation and program services and schedules (15%).
• Respond to guest requests, concerns, and emergencies (15%).
• Maintain organized front desk area and accurate guest records (10%).
• Monitor lobby security and implement safety protocols (10%).

Skills

Customer service

Communication

Multitasking

Problem-solving

Guest relations

Professionalism

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Multi-line phone system

Job description

The American Cancer Society is seeking a part-time Concierge to be the first contact for guests, handling front desk operations and ensuring a welcoming environment. You will assist with check-in/out, respond to inquiries, and coordinate transportation and program services.

This limited part-time role typically works less than 20 hours per week, with a primary need for evening, overnight, and weekend coverage. Pay is $19.50/hour plus applicable shift differentials.