Patient Concierge & Front Desk | MA Cross-Training

MainStreet Family Care; Cary (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, dental and vision benefits

Supplemental insurance

401K

Paid time off

Job summary

MainStreet Family Care in Cary, NC, is seeking a friendly Greeter at our clinic to be the first point of contact for patients. You will welcome and assist patients, explain the self-service check-in process, and help navigate registration, kiosk, and the front desk area.

Greeters will be cross-trained as Medical Assistants to provide clinical support when needed. This role requires a patient-focused attitude and strong communication skills to ensure a positive experience for every visitor.

Qualifications

• High school diploma or equivalent.
• Friendly, approachable, and patient-focused personality.
• Excellent written and verbal communication skills.
• Comfortable working with people of all ages and backgrounds.
• Comfortable learning and assisting with technology, including self-service kiosks.
• Basic computer skills, including experience with Microsoft Office.
• Ability to remain calm, patient, and helpful when assisting patients who may be frustrated or unfamiliar with the check-in process.
• Prior healthcare or customer service experience is beneficial, but not required.
• Willingness to complete Medical Assistant cross-training.

Responsibilities

• Welcome patients and create a friendly, positive first impression.
• Greet patients as they arrive and help direct them through the check-in process.
• Assist patients with questions about the self-service check-in and registration kiosk.
• Provide guidance and troubleshooting when patients have difficulty navigating the kiosk.
• Help patients understand what information is needed to complete registration.
• Ensure patients know what to expect during the check-in process without completing registration on their behalf.
• Maintain a clean, organized, and welcoming front-of-clinic environment.
• Communicate with the clinical team when patients need additional assistance.
• Help maintain a smooth and efficient patient flow within the clinic.
• Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities.
• Assist with Medical Assistant duties when needed based on clinic staffing and patient volume.
• Perform other duties as assigned.

Skills

Friendly demeanor

Communication skills

Tech-savvy

Calm under pressure

Education

High school diploma

Tools

Microsoft Office

Job description

MainStreet Family Care in Cary, NC, is seeking a friendly Greeter at our clinic to be the first point of contact for patients. You will welcome and assist patients, explain the self-service check-in process, and help navigate registration, kiosk, and the front desk area.

Greeters will be cross-trained as Medical Assistants to provide clinical support when needed. This role requires a patient-focused attitude and strong communication skills to ensure a positive experience for every visitor.