Greeter

MainStreet Family Urgent Care; Cary (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Supplemental insurance

401K

Paid time off

Job summary

MainStreet Family Care in Cary, NC is seeking a Patient Greeter to welcome patients and guide them through the check-in process. You’ll be the friendly first point of contact, answering questions and ensuring a smooth patient experience, with cross-training as Medical Assistant to provide clinical support when needed.

Responsibilities include greeting patients, directing them through the check-in, assisting with self-service kiosks, and maintaining a clean, welcoming front desk area while

Qualifications

• High school diploma or equivalent.
• Friendly, approachable, and patient-focused personality.
• Excellent written and verbal communication skills.
• Comfortable learning and assisting with technology, including self-service kiosks.
• Basic computer skills, including experience with Microsoft Office.
• Willingness to complete Medical Assistant cross-training.

Responsibilities

• Welcome patients and create a friendly, positive first impression
• Greet patients as they arrive and help direct them through the check-in process
• Assist patients with questions about the self-service check-in and registration kiosk
• Provide guidance and troubleshooting when patients have difficulty navigating the kiosk
• Help patients understand what information is needed to complete registration
• Ensure patients know what to expect during check-in without completing registration
• Maintain a clean, welcoming front-of-clinic environment
• Communicate with the clinical team when patients need additional assistance
• Help maintain smooth patient flow within the clinic
• Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities
• Assist with Medical Assistant duties when needed
• Perform other duties as assigned

Skills

Communication

Customer service

Friendly demeanor

Education

High school diploma or equivalent

Tools

Self-service kiosks

Microsoft Office

Job description

Patient Greeter – Cary, NC

Are you a people person who enjoys making others feel welcome? MainStreet Family Care is looking for a friendly, dependable, and patient-focused Greeter to be the first point of contact for patients visiting our clinic. As a Greeter, you’ll help create a positive patient experience by welcoming patients, answering questions, and assisting them as they navigate the check-in and registration process.

You won’t be checking patients in for them — instead, you’ll be there to make sure they know what to do, have the help they need, and feel comfortable from the moment they walk through the door. Greeters will also be cross-trained as Medical Assistants so they can provide clinical support when needed.

Responsibilities:

• Welcome patients and create a friendly, positive first impression
• Greet patients as they arrive and help direct them through the check-in process
• Assist patients with questions about the self-service check-in and registration kiosk
• Provide guidance and troubleshooting when patients have difficulty navigating the kiosk
• Help patients understand what information is needed to complete registration
• Ensure patients know what to expect during the check-in process without completing registration on their behalf
• Maintain a clean, organized, and welcoming front-of-clinic environment
• Communicate with the clinical team when patients need additional assistance
• Help maintain a smooth and efficient patient flow within the clinic
• Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities
• Assist with Medical Assistant duties when needed based on clinic staffing and patient volume
• Perform other duties as assigned

Clinic Hours of Operation:

• MainStreet:
  • Monday – Friday: 8:00 a.m. – 8:00 p.m.
  • Saturday and Sunday: 9:00 a.m. – 4:00 p.m.

Rotating Schedule:

Greeters work on a rotating schedule, alternating between 5days one week and 2days the next, including every other weekend. This totals 7 workdays over a 14-day period.

Rotating Schedule Details:

• MS/KS CLINICS
• Week 1: Monday On, Tuesday On, Wednesday Off, Thursday Off, Friday On, Saturday On, Sunday On
• Week 2: Monday Off, Tuesday Off, Wednesday On, Thursday On, Friday Off, Saturday Off, Sunday Off

Qualifications:

• High school diploma or equivalent
• Friendly, approachable, and patient-focused personality
• Excellent written and verbal communication skills
• Comfortable working with people of all ages and backgrounds
• Comfortable learning and assisting with technology, including self-service kiosks
• Basic computer skills, including experience with Microsoft Office
• Ability to remain calm, patient, and helpful when assisting patients who may be frustrated or unfamiliar with the check-in process
• Prior healthcare or customer service experience is beneficial, but not required
• Willingness to complete Medical Assistant cross-training

Compensation and Benefits:

• Position begins at $15/hr.
• Health, dental, and vision benefits
• Supplemental insurance
• 401K
• Paid time off

MAINSTREET FAMILY CARE IS AN EQUAL OPPORTUNITY EMPLOYER

Pre-employment background checks and drug screenings are required.