Patient Experience Concierge

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh is seeking a friendly Customer Service Representative to greet patients, guests, and coworkers, provide information and directions, and communicate hospital guidelines at key entry points. This essential role ensures a welcoming and safe environment, delivers immediate service recovery, and may perform clerical duties.

Cross trained to support E Tower, Heart Center, and Critical Care waiting areas.

Qualifications

• Excellent customer service skills.
• Ability to greet patients and guests and provide information.
• Knowledge of hospital services and facility resources.
• Cross trained to support E Tower, Heart Center, and Critical Care waiting areas.

Responsibilities

• Greet patients, guests and coworkers, provide information and way finding.
• Communicate current hospital guidelines and policies.
• Maintain a welcoming and safe environment.
• Provide immediate service recovery and perform clerical duties as assigned.

Skills

Customer service

Greeting visitors

Information delivery

Education

High School Diploma or Equivalent

Job description

WakeMed Health & Hospitals in Raleigh is seeking a friendly Customer Service Representative to greet patients, guests, and coworkers, provide information and directions, and communicate hospital guidelines at key entry points. This essential role ensures a welcoming and safe environment, delivers immediate service recovery, and may perform clerical duties.

Cross trained to support E Tower, Heart Center, and Critical Care waiting areas.