Patient Concierge & Front Desk Liaison

Rush Copley Medical Center; Aurora (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

Rush Copley Medical Center is seeking a Customer Service Coordinator to provide a welcoming first impression for visitors and patients. You will greet guests, answer questions, direct to departments, and oversee visitor screening with a focus on empathetic service and efficient problem-solving.

The role emphasizes independent decision-making, strong communication, and a high standard of customer service in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED required.
• Excellent interpersonal and communication skills.
• Ability to interact in a positive, confident and empathetic manner.
• Excellent customer service and problem-solving skills.
• Bilingual in Spanish preferred; basic computer skills helpful.

Responsibilities

• Greeting and directing visitors, patients and guests to their destinations.
• Answering informational questions about locations of departments, hours of operation and visiting hours.
• Distribute visitor passes,Register and screen visitors.
• Communicate, solve problems and make decisions to insure the best outcome for patient and guest.

Skills

Interpersonal skills

Communication skills

Customer service

Problem solving

Conflict resolution

Self-directed

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Rush Copley Medical Center is seeking a Customer Service Coordinator to provide a welcoming first impression for visitors and patients. You will greet guests, answer questions, direct to departments, and oversee visitor screening with a focus on empathetic service and efficient problem-solving.

The role emphasizes independent decision-making, strong communication, and a high standard of customer service in a fast-paced healthcare environment.