Front Desk & Visitor Experience Coordinator

Ciena Healthcare; Detroit (MI); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Student Loan Reimbursement

Tuition Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

401K with matching

Life Insurance

Employee Discounts

Competitive Pay

Job summary

Ciena Healthcare in Michigan is seeking a friendly Receptionist to greet visitors, answer phones, and provide clerical support to staff. The role includes maintaining patient lists, directing visitors, and guiding applicants to the online application process.

You will uphold confidentiality, coordinate with the Administrator, and perform duties across shifts to ensure smooth facility operations. A strong front-desk presence is essential.

Qualifications

• Minimum high school diploma or equivalent.
• Typing proficiency of 50-60 words per minute.
• Computer skills are required.

Responsibilities

• Answer incoming and direct incoming calls.
• Greet visitors and family members.
• Maintain current patient listing to direct visitors and phone calls.
• Directs walk-in applicants to electronic application process.
• Organize work for receptionist shifts.
• Ensures vendors and visitors sign in and out.
• Ensuring residents sign in and out of the facility as required per policy.
• Provide clerical support for the Administrator and other staff.
• Adhere to confidentiality requirements.
• Announce emergency codes and instructions over public address system as required.
• Enters demographic information into the Electronic Medical Record, as directed by the Administrator.
• Demonstrate knowledge of and respect for the rights, dignity and individuality of each resident in all interactions.
• Know of emergency and disaster procedures of the facility.
• Demonstrate respect for co-workers and respond to needs of residents by complying with facility policies.
• Demonstrate ability to prioritize tasks/responsibilities and complete duties within allotted time.
• Ability to carry out the essential functions of this job (with or without reasonable accommodation).
• Assure participation in relevant in-service training sessions.
• Attend and participate in facility meetings, as assigned.
• Access continuing education opportunities appropriate to responsibilities.
• Perform other duties as assigned.

Skills

Typing 50-60 wpm

Education

High school diploma

Tools

Computer skills

Job description

Ciena Healthcare in Michigan is seeking a friendly Receptionist to greet visitors, answer phones, and provide clerical support to staff. The role includes maintaining patient lists, directing visitors, and guiding applicants to the online application process.

You will uphold confidentiality, coordinate with the Administrator, and perform duties across shifts to ensure smooth facility operations. A strong front-desk presence is essential.