Patient Concierge Front Desk – Eye Care Clinic

EyeSouth Partners; Saint Augustine (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with Match

HSA/FSA

Telemedicine

Generous PTO

Job summary

EyeSouth Partners' Eye Center of St. Augustine seeks a Front Desk Associate to be the first contact for patients, handling check-in/out, calls, emails, scheduling, and data entry with patient privacy in mind.

The role requires strong interpersonal skills, attention to detail, and preferably Nextech/ICP and medical office experience. A supportive team and comprehensive benefits accompany this entry-level to mid-level position.

Qualifications

• High School Diploma or the equivalent years related experience required.
• Nextech/ICP experience strongly preferred.
• Minimum of 1-year medical office experience strongly preferred.

Responsibilities

• Greets patients warmly and verify appointment details.
• Collects necessary documentation including ID and insurance cards.
• Books, confirms, and reschedules appointments.
• Verifies insurance eligibility and benefit coverage for visits.
• Collects co-payments and documents patient financial responsibility.
• Enters data accurately in the practice management system.
• Maintains HIPAA compliance and patient confidentiality.
• Answers phones and responds to inquiries.
• Maintains a clean, welcoming reception area.
• Participates in onboarding and training of new administrative staff.

Skills

Interpersonal skills

Communication skills

Attention to detail

Data entry accuracy

Customer service

Multitasking

HIPAA familiarity

Education

High School Diploma or equiv.

Job description

EyeSouth Partners' Eye Center of St. Augustine seeks a Front Desk Associate to be the first contact for patients, handling check-in/out, calls, emails, scheduling, and data entry with patient privacy in mind.

The role requires strong interpersonal skills, attention to detail, and preferably Nextech/ICP and medical office experience. A supportive team and comprehensive benefits accompany this entry-level to mid-level position.