Patient Concierge & Front Desk Coordinator

ATI Health; Sussex (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

ATI Health in Sussex seeks a Front Desk Receptionist to greet patients and visitors, manage scheduling, intake, and check-in, and collect co-pays. You will assist with insurance inquiries and guide patients through the intake process, while keeping the reception area welcoming and organized.

The role requires strong customer service and communication skills, plus proficiency with Microsoft Office. Outpatient medical experience is preferred but not required.

Qualifications

• High School Diploma required.
• Preferred: Associate’s degree in Healthcare or related field.
• Experience in outpatient setting preferred.
• Strong customer service and interpersonal skills.
• Proficient with Microsoft Office Suite.
• Hands-on experience with office equipment.

Responsibilities

• Greet and welcome patients and visitors when they arrive.
• Schedule, check-in, and manage intake processes; address insurance questions.
• Collect patient co-pays.
• Make outbound calls to schedule new and existing patients.
• Answer inbound calls with Access Management Team to schedule care.
• Clerical duties: filing, photocopying, transcribing, faxing.
• Keep reception area tidy and presentable.

Education

High School Diploma

Associate’s degree in Healthcare

Tools

Fax machines

Printers

Outlook

Microsoft Word

Job description

ATI Health in Sussex seeks a Front Desk Receptionist to greet patients and visitors, manage scheduling, intake, and check-in, and collect co-pays. You will assist with insurance inquiries and guide patients through the intake process, while keeping the reception area welcoming and organized.

The role requires strong customer service and communication skills, plus proficiency with Microsoft Office. Outpatient medical experience is preferred but not required.