Patient Concierge & Front Desk Coordinator

InterMed; Portland (ME); On-site; USD 21,000 - 30,000; Full time

Job summary

InterMed is expanding a new location at Scarborough Downs, Maine, with an anticipated start date of 1/18/2027. The role serves as the first point of contact for patients, handling check-in/check-out, scheduling, payments, and record maintenance.

Responsibilities include greeting patients, collecting demographics and insurance data, processing payments, coordinating with billing, and using the EMR to manage appointments and confirmations.

Qualifications

• High School diploma or equivalent.
• Excellent customer service and communication skills.
• Ability to work independently and accurately.
• Strong organizational and multitasking abilities.
• Proficient with Windows-based applications.
• HIPAA awareness and confidentiality.

Responsibilities

• Greet patients with friendly, respectful communication.
• Document up-to-date demographics, insurance, and license information.
• Accept patient payments and document accordingly.
• Collect co-pays from insured patients and verify coverage.
• Balance cash drawer and maintain credit card batches.
• Assist billing with problem resolution as needed.
• Notify clinical staff of patient arrivals via the EMR.
• Schedule follow-up and ancillary appointments; manage referrals.
• Answer incoming calls with proper etiquette and routing.
• Maintain patient packets, forms, and scanned records.
• Ensure HIPAA compliance and InterMed policies are followed.

Skills

Customer service

Communication

Multitasking

Data entry

HIPAA compliance

Education

High School diploma

Tools

EMR system

Scheduling software

Credit card terminal

Job description

InterMed is expanding a new location at Scarborough Downs, Maine, with an anticipated start date of 1/18/2027. The role serves as the first point of contact for patients, handling check-in/check-out, scheduling, payments, and record maintenance.

Responsibilities include greeting patients, collecting demographics and insurance data, processing payments, coordinating with billing, and using the EMR to manage appointments and confirmations.