Full-Time Patient Experience & Front Desk Coordinator

Expercare-Urgent-Care-; Hartselle (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Full-time benefits

Job summary

ExperCARE is seeking a reliable Patient Engagement Coordinator (Medical Receptionist) to join our team in Hartselle, AL. This full-time role emphasizes welcoming patients, accurate registration, insurance verification, and smooth clinic flow in a fast-paced environment.

You will interact with patients and callers, manage payments, schedule follow-ups, and support the team. CPR certification is preferred, with background checks required and occasional evenings/weekends expected.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask and stay organized under pressure.
• Flexible availability, including evenings and weekends.
• CPR certification (or willingness to obtain).
• Ability to pass a background check.
• Knowledge of Occupational Medicine is a plus.

Responsibilities

• Greet patients and callers in a professional, welcoming manner.
• Complete patient registration and verify insurance information accurately.
• Answer and manage multiple phone lines with efficiency and professionalism.
• Collect payments and calculate charges correctly.
• Schedule follow-up appointments and manage patient referrals.
• Fax, scan, and manage medical records as needed.
• Keep the front office and waiting area clean, organized, and inviting.
• Support overall clinic flow and assist team members as needed.

Skills

Customer service

Communication

Multitasking

Flexibility

CPR certification

Job description

ExperCARE is seeking a reliable Patient Engagement Coordinator (Medical Receptionist) to join our team in Hartselle, AL. This full-time role emphasizes welcoming patients, accurate registration, insurance verification, and smooth clinic flow in a fast-paced environment.

You will interact with patients and callers, manage payments, schedule follow-ups, and support the team. CPR certification is preferred, with background checks required and occasional evenings/weekends expected.