Patient Concierge | Front Desk & Scheduling

Spa Greystone; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision plans

401(k) with Employer Contribution

Paid Holidays and Vacation

Voluntary Benefits

Job summary

Spa Greystone in Birmingham, AL is seeking a full-time Patient Concierge to welcome patients, check in, schedule appointments, and manage front-desk operations, ensuring a warm, efficient first impression.

You will collaborate with clinical and administrative teams, handle phone and email inquiries, input patient data, assist with pre- and post-procedure care, and support billing and records management while maintaining HIPAA confidentiality.

Qualifications

• 1-3 years of experience in a front desk or administrative role, preferably in a medical office, spa, or plastic surgery practice.
• Experience in patient/customer service, including handling sensitive or confidential information.
• Experience with scheduling, managing appointments, and working with practice management software is a plus.
• High school diploma or equivalent required; additional education or certification in office management or medical administration is a plus.
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook), and ability to learn new software quickly.

Responsibilities

• Greet patients warmly, ensuring comfort and directing them to the appropriate area for check-in.
• Manage and confirm patient appointments, handle rescheduling, and maintain the clinic’s calendar for consultations and treatments.
• Collect and accurately input patient information, ensuring all necessary forms are completed and signed.
• Screen calls, provide service information, answer inquiries, and respond to emails professionally.
• Assist with processing payments, verify insurance, and ensure accurate documentation of transactions.
• Confirm appointments, provide pre-procedure reminders, and answer patient questions before visits.
• Maintain front desk area: clean, organized, and stocked with supplies, while managing patient flow for efficiency.
• Coordinate with medical and administrative staff to ensure seamless patient care and address patient feedback.
• Maintain HIPAA compliance and confidentiality when managing patient records and personal information.
• Assist with filing, chart preparation, and other daily office tasks to ensure smooth operations.
• Be knowledgeable about services, products, and promotions, and guide patients to the appropriate staff for additional information.

Skills

Front desk experience

Customer service

Scheduling

HIPAA knowledge

Education

High school diploma

Tools

Practice management software

Microsoft Office

Job description

Spa Greystone in Birmingham, AL is seeking a full-time Patient Concierge to welcome patients, check in, schedule appointments, and manage front-desk operations, ensuring a warm, efficient first impression.

You will collaborate with clinical and administrative teams, handle phone and email inquiries, input patient data, assist with pre- and post-procedure care, and support billing and records management while maintaining HIPAA confidentiality.