Patient Coordinator

Avance Care; Davidson (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

Avance Care is seeking a Front Desk team member to be the welcoming first point of contact for patients. You will manage check-in/check-out, update patient records in the EMR, handle calls, scheduling, and payments in a fast-paced primary care setting.

The role requires strong communication, confidentiality, and a willingness to thrive in a busy clinic environment. Previous medical front desk experience is preferred, with a comprehensive benefits package available after 30 days.

Qualifications

• 1+ year of Medical Front Desk experience.
• Related degree preferred.
• Strong verbal and written communication skills.

Responsibilities

• Meet, greet, and assist patients promptly and professionally.
• Set up new patients and update information in the EMR system.
• Schedule and reschedule appointments; coordinate walk-ins.
• Answer phone calls and relay messages as needed.
• Maintain front desk and reception area in an organized, orderly fashion.
• Collect co-payments, deductibles, and co-insurances.
• Process referrals and provide complete referral information to patients.
• Balance cash register and ensure credit payments are accurate.
• Explain fees, services, and policies to patients.

Skills

Customer service

Communication

Confidentiality

Cash handling

Education

High school diploma or equivalent

Related degree preferred

Tools

EMR system

Job description

Overview

Discover a rewarding career path with Avance Care - where innovation meets compassion.

Avance Care is growing fast, with 35 practice locations across the Triangle (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC - and we’re looking for passionate individuals to grow with us.

As one of North Carolina’s largest independent primary care networks, we’re redefining healthcare by delivering comprehensive, compassionate services that support the physical, mental, and emotional well-being of our patients.

Step into a vital role at the front lines of care. As a Front Desk team member, you’ll be the first point of contact for our patients - creating a warm, welcoming environment and ensuring a smooth, supportive experience from check-in to check-out.

• This is a full-time role involving weekday shifts and a rotating weekend schedule.
• Our clinic operates in a busy, fast-paced environment, and we seek a candidate who thrives under such conditions.
• We offer a comprehensive benefits package available on the first of the month following 30 days of employment.

Selected Responsibilities

• Meet, greet, and assist patients promptly, efficiently, and in a professional manner
• Set up new patients and update current patients’ information in the EMR system
• Schedule and reschedule appointments, as well as coordinate walk-in patients
• Answer phone calls promptly and relay messages when necessary
• Maintain the front desk and reception area in an organized, orderly fashion
• Collect co-payments, deductibles, and co-insurances
• Process referrals and provide complete and accurate referral information to our patients
• Balance cash register and ensure all credit payments are accurate
• Explain fees, services, and policies

Candidates should preferably bring a related degree and with at least one year of Medical Front Desk experience.

Other Priorities

• Strong verbal and written communication
• Ability to maintain confidentiality and integrity
• Growth mindset
• Flexibility and resilience

If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina.

All offers of employment are contingent upon the successful completion of a background check and drug screen.

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.