Patient Concierge & Front Desk Coordinator

Jax Spine and Pain Centers; Jacksonville (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Employee Assistance Program

Company-Paid Life Insurance

Career growth opportunities

Team environment

Job summary

Jax Spine & Pain Centers is seeking a friendly Front Desk Representative to be the first point of contact for patients. You will manage front office operations, greet visitors, schedule appointments, verify demographics and insurance, collect payments, and maintain accurate records in our EMR system.

The ideal candidate has at least one year of customer service experience (medical office preferred), excellent communication and organizational skills, and a professional, compassionate demeanor.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of customer service experience; medical office experience preferred.
• Front desk experience in a medical practice preferred.
• Knowledge of medical terminology, insurance verification, and patient registration processes preferred.
• Experience using electronic medical records (EMR) systems is preferred.
• Proficiency in Microsoft Office and standard office equipment.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize responsibilities.
• Professional appearance and demeanor with a commitment to providing exceptional customer service.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Greet patients and visitors in a warm, courteous, and professional manner.
• Answer incoming telephone calls, schedule appointments, and route calls and messages appropriately.
• Check patients in and out while verifying demographic, insurance, and registration information.
• Collect co-pays, deductibles, outstanding balances, and other patient payments; issue receipts and reconcile transactions as required.
• Maintain accurate patient records in the electronic medical record (EMR) system.
• Verify insurance eligibility and benefits; assist with referrals and prior authorizations as needed.
• Respond promptly to patient portal messages, emails, and other patient inquiries.
• Coordinate with providers and clinical staff to facilitate efficient patient flow and appointment scheduling.
• Maintain a clean, organized, and professional reception and waiting area.
• Scan, file, fax, and upload documents while ensuring compliance with HIPAA and organizational policies.
• Perform other administrative duties as assigned.

Skills

Customer service

Verbal and written communication

Organizational skills

Multitasking

Teamwork

Professional appearance

Education

High school diploma

Tools

EMR systems

Microsoft Office

Job description

Jax Spine & Pain Centers is seeking a friendly Front Desk Representative to be the first point of contact for patients. You will manage front office operations, greet visitors, schedule appointments, verify demographics and insurance, collect payments, and maintain accurate records in our EMR system.

The ideal candidate has at least one year of customer service experience (medical office preferred), excellent communication and organizational skills, and a professional, compassionate demeanor.