Patient Concierge & Front Desk Coordinator

OCC - Advanced Orthopedic & Sports Medicine Specialists; Englewood (CO); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Generous PTO and holidays

Company-paid life insurance

Long-term disability insurance

Training and development opportunities

Retirement plan eligibility after one月

Job summary

OCC - Advanced Orthopedic & Sports Medicine Specialists in Englewood, CO seeks a Patient Advocate to support clinic compliance and patient intake. You will greet patients, collect demographics and insurance details, and verify information while coordinating with clinical staff to ensure smooth patient flow.

The ideal candidate is detail-oriented, communicates professionally, and can juggle multiple administrative tasks in a fast-paced medical office setting.

Qualifications

• Knowledge of computer systems and applications.
• Grammar, spelling and punctuation proficiency.
• Experience operating business office machines (phones, copiers, etc.).
• Ability to answer the telephone in a professional manner.
• Ability to read, understand and follow oral and written instructions.
• Ability to establish and maintain relationships with patients, staff and the public.

Responsibilities

• Acknowledge, greet and register patients in a polite, prompt and helpful manner.
• Verify current information and collect insurance, demographic information and signatures as needed.
• Collect copays and self-pay fees.
• Phreesia appointment validations; cancellation/reschedules.
• Ensure completed Pre-registration on all patients.
• Maintain a clean, organized waiting area and workspace.
• Communicate with clinical staff through Microsoft Teams.
• Present a professional appearance and demeanor.
• Maintain accuracy and accountability for designated tasks.
• Work independently as well as with others.

Skills

Computer skills

Grammar & proofreading

Office equipment

Phone etiquette

Follow instructions

Relationship building

Job description

OCC - Advanced Orthopedic & Sports Medicine Specialists in Englewood, CO seeks a Patient Advocate to support clinic compliance and patient intake. You will greet patients, collect demographics and insurance details, and verify information while coordinating with clinical staff to ensure smooth patient flow.

The ideal candidate is detail-oriented, communicates professionally, and can juggle multiple administrative tasks in a fast-paced medical office setting.