Patient Concierge & Front Desk - Cancer Center

Clearview Cancer Institute; Decatur (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Clearview Cancer Institute in Alabama is seeking a Front Desk Receptionist to greet patients and visitors, manage check-in, and route inquiries in the lobby of our cancer treatment facility.

The ideal candidate will have excellent communication, confidentiality, and multitasking abilities, with experience in a medical office setting preferred. This full-time role involves coordinating with schedulers, handling insurance copays, and maintaining a smooth, welcoming reception area.

Qualifications

• Excellent communication skills, both oral and written.
• Identify and resolve problems in a timely manner; gather and analyze information skillfully.
• Must be able to multi-task and have commitment to excellence in patient care.
• Must be able to manage difficult or emotional situations; respond to requests for service and assistance.
• Maintain confidentiality.
• Must be able to follow policies and procedures, complete administrative tasks correctly and on time.
• Must exhibit sound and accurate judgment; make timely decisions.
• Must approach others in a tactful manner; react well under pressure.
• Must demonstrate accuracy and thoroughness; must look for ways to improve and promote quality.
• Must be dependable and punctual.

Responsibilities

• Greet any and all patients and visitors to CCI; alert appropriate personnel to any visitors or patients in lobby.
• Ensure paperwork and orders are complete and accurate prior to giving to the modalities.
• Operate office equipment appropriately to transmit information or documents as needed, using computer, mail, or facsimile machine.
• Provide relevant company information to patients such as location of departments, offices or services provided.
• Answer telephones; provide patients with answers to their non-clinical questions, and direct clinical questions to appropriate staff.
• Interface with CCI schedulers, physicians’ offices, and hospitals.
• Maintain clean and orderly lobby throughout course of the day.
• Keep lobby and clinics running smoothly by alerting necessary personnel of patients or visitors in lobby.
• Maintain patient account information by confirming insurance coverage and collecting any necessary copays.
• Answer inquiries from personnel regarding lobby activity.
• Other duties as assigned.

Skills

Excellent communication

Problem solving

Multitasking

Confidentiality

Policies & procedures

Judgment under pressure

Dependable & punctual

Customer service

Education

High school diploma or equivalent

Job description

Clearview Cancer Institute in Alabama is seeking a Front Desk Receptionist to greet patients and visitors, manage check-in, and route inquiries in the lobby of our cancer treatment facility.

The ideal candidate will have excellent communication, confidentiality, and multitasking abilities, with experience in a medical office setting preferred. This full-time role involves coordinating with schedulers, handling insurance copays, and maintaining a smooth, welcoming reception area.