Oncology Appointment Concierge

OneOncology; Huntsville (AL); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Clearview Cancer Institute in north Alabama is seeking a Patient Communication Specialist to support Oncology Specialties scheduling and confirm patient appointments. You will handle confirmations, cancellations, and rescheduling with care and professionalism.

You will answer portal messages, take phone calls, route information, and help maintain smooth, patient-centered communications across the clinic. Prior experience in a medical office and a focus on service excellence are highly valued.

Formación

• Excellent telephone etiquette skills.
• Must be organized and detail oriented.
• Must be able to prioritize phone calls and multitask.
• Must be able to complete new patient referrals in a timely manner.
• Must be professional, polite, and friendly.

Responsabilidades

• Schedule and confirm patient appointments.
• Call patients who have no showed for their appointments and document appropriately following CCI No Show Process.
• Call patients who have cancelled appointments via appointment reminder system (Intrado).
• Answer messages from patient portal and handle accordingly (Carespace).
• Answer telephones and direct calls to appropriate staff as needed.
• Receive and route messages and documents as needed.
• Perform various clerical and administrative functions as needed.
• Operate office equipment such as voicemail messaging, word processing equipment, spreadsheet, and other software applications as needed to do work assigned.
• Transmit information or documents as needed using computer, mail, or fax.
• Team Lead will mentor our entire Phone Operations Department and be active in training new hires.
• Team Lead provides support to the department by using their experience and expertise to field and answer questions from colleagues.
• Other duties as assigned.

Conocimientos

Organized

Detail oriented

Multitasking

Prioritization

Professionalism

Educación

High school diploma

Medical office experience

CCI experience 3-5 years

Herramientas

Intrado

Carespace

Descripción del empleo

Clearview Cancer Institute in north Alabama is seeking a Patient Communication Specialist to support Oncology Specialties scheduling and confirm patient appointments. You will handle confirmations, cancellations, and rescheduling with care and professionalism.

You will answer portal messages, take phone calls, route information, and help maintain smooth, patient-centered communications across the clinic. Prior experience in a medical office and a focus on service excellence are highly valued.