Patient Communications & Scheduling Specialist

OneOncology; Hillmont (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

Clearview Cancer Institute in north Alabama is seeking a Patient Communication Specialist to support Oncology scheduling and confirm patient appointments. You will also handle cancellations, reschedules, and no-show outreach to ensure a smooth patient experience.

You will work with the phone operations team, use the Intrado reminder system and Carespace portal, and perform clerical tasks while delivering friendly, professional service to patients and staff.

Qualifications

• High school diploma or equivalent.
• Experience in medical office setting preferred.
• 3-5 years minimum employed at CCI preferred.

Responsibilities

• Schedule and confirm patient appointments.
• Call patients who have no shows for their appointments and document per No Show Process.
• Call patients who have cancelled appointments via appointment reminder system (Intrado).
• Answer messages from patient portal and handle accordingly (Carespace).
• Answer telephones and direct calls to appropriate staff as needed.
• Receive and route messages and documents as needed.
• Operate office equipment and software applications as needed.
• Transmit information or documents via computer, mail, or fax.

Skills

Telephone etiquette

Organized

Detail oriented

Multitasking

Professional communication

Patient referrals

Education

High school diploma

Tools

Intrado

Carespace

Job description

Clearview Cancer Institute in north Alabama is seeking a Patient Communication Specialist to support Oncology scheduling and confirm patient appointments. You will also handle cancellations, reschedules, and no-show outreach to ensure a smooth patient experience.

You will work with the phone operations team, use the Intrado reminder system and Carespace portal, and perform clerical tasks while delivering friendly, professional service to patients and staff.