Patient Concierge & Front Desk Associate

Orlando Health, Inc.; Orlando (FL); Vor Ort; USD 32.000 - 48.000; Vollzeit

Zusammenfassung

Orlando Health Medical Group is seeking a front office assistant to support ambulatory/physician office operations. You will handle patient registration, telephone coverage, appointment scheduling, and referrals under supervision.

The role functions as a Greeter, helping patients navigate the building and directing them to the correct floor for their appointments. Prior clerical/customer service experience is preferred, with a high school diploma, and a commitment to excellence in patient

Qualifikationen

• Six (6) months experience in a clerical office, or general business, and/or customer service setting.
• Strong organizational and multitasking abilities.
• Ability to interact professionally with patients and families.

Aufgaben

• Schedule patient appointments according to practice protocols and patient preference.
• Obtain accurate patient demographic and insurance information.
• Process requests for medical records per policy.
• Demonstrate professional patient interactions and navigation within the building.
• Maintain regular attendance and comply with policies.

Kenntnisse

Customer service

Scheduling

Phone etiquette

Data entry

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Orlando Health Medical Group is seeking a front office assistant to support ambulatory/physician office operations. You will handle patient registration, telephone coverage, appointment scheduling, and referrals under supervision.

The role functions as a Greeter, helping patients navigate the building and directing them to the correct floor for their appointments. Prior clerical/customer service experience is preferred, with a high school diploma, and a commitment to excellence in patient