Patient Access & Scheduling Specialist

Orlando Health, Inc.; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health, Inc. is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, scheduling, and referrals under supervision of Practice Operations leadership.

The role requires high school diploma and at least six months in a clerical or customer service setting, with emphasis on accurate data collection and professional patient interactions.

Qualifications

• Six months experience in a clerical office, or general business, and/or customer service setting.
• Demonstrates ability to schedule and handle patient information accurately.

Responsibilities

• Schedules patient appointments per protocols and patient preference, obtaining pre-certification when required.
• Obtains accurate patient demographics and insurance information.
• Processes requests for medical records according to policies.
• Adheres to Orlando Health policies and OHPE value statements.
• Operates office equipment and answers telephone calls professionally.
• Supports quality initiatives to improve patient satisfaction.
• Interacts with patients and families in a professional manner.
• Maintains punctual attendance in accordance with policies and applicable laws.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and regulatory compliance.
• Practices efficient use of supplies.
• Assists billing service as requested.

Skills

Customer service

Clerical

Education

High School graduate or equivalent

Job description

Orlando Health, Inc. is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, scheduling, and referrals under supervision of Practice Operations leadership.

The role requires high school diploma and at least six months in a clerical or customer service setting, with emphasis on accurate data collection and professional patient interactions.