Patient Concierge & Front Desk Associate

bronsonhg; Kalamazoo (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Bronson Healthcare Group is seeking a Customer Service Associate for Kalamazoo Lovell Building. You will greet and screen patients, visitors, and vendors, providing escort and directions while maintaining a safe, welcoming environment.

The role requires a high school diploma or GED and likely related customer service experience. Part-time, 16 hours weekly, with a variable shift in Kalamazoo.

Qualifications

• High school diploma or GED required.
• Some related Customer Service experience preferred.
• Ability to perform duties under tight deadlines and maintain composure.
• Frequent computer use (up to 80% of the time).
• Ability to lift up to 50 pounds and assist with mobility equipment.

Responsibilities

• Greet, screen, and direct individuals entering the facility.
• Provide mask/face coverings as needed.
• Way finding and directions within the department; assist with communication needs.
• Provide general information and maintain a friendly, professional demeanor.
• Access patient names and room numbers via EPIC; handle diverse groups calmly.

Skills

Customer service

Communication

Education

High school diploma or GED

Some related Customer Service experience

Tools

EPIC

Job description

Bronson Healthcare Group is seeking a Customer Service Associate for Kalamazoo Lovell Building. You will greet and screen patients, visitors, and vendors, providing escort and directions while maintaining a safe, welcoming environment.

The role requires a high school diploma or GED and likely related customer service experience. Part-time, 16 hours weekly, with a variable shift in Kalamazoo.