Night Shift Patient Concierge & Safety Associate

bronsonhg; Kalamazoo (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Bronson Methodist Hospital in Kalamazoo is seeking a Customer Service Associate to welcome patients, visitors, staff and vendors. The role screens individuals, provides escorts, and helps maintain a safe, clean environment in a fast-paced hospital setting.

The position requires a high school diploma or GED and offers exposure to clinical workflows with patient-facing responsibilities. Night shift, full-time hours, and teamwork with nursing and security are essential components.

Qualifications

• High school diploma or GED required.
• Some related Customer Service experience preferred.
• Work may involve mental/visual fatigue with deadlines.
• Occasional heavy lifting up to 50 pounds.

Responsibilities

• Greet, screen, and direct individuals entering the facility.
• Provide escort directions and assist with patient belongings with a positive, professional demeanor.
• Screen all customers per clinical practice guidelines and provide masks as needed.
• Assist with wayfinding and communicate information in a timely manner.
• Collaborate with Bronson Security to oversee safety and security in the area.
• Maintain cleanliness and order in waiting areas and work areas.

Skills

Customer service

Screening patients

Safety awareness

Communication

Education

High school diploma or GED

Job description

Bronson Methodist Hospital in Kalamazoo is seeking a Customer Service Associate to welcome patients, visitors, staff and vendors. The role screens individuals, provides escorts, and helps maintain a safe, clean environment in a fast-paced hospital setting.

The position requires a high school diploma or GED and offers exposure to clinical workflows with patient-facing responsibilities. Night shift, full-time hours, and teamwork with nursing and security are essential components.