Patient Services Front Desk Coordinator

bronsonhg; Kalamazoo (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Bronson Methodist Hospital in Kalamazoo is seeking a Practice Support Assistant on a full-time basis (80 hours per pay period) to support the Family Medicine clinic on Stadium Dr. This role involves answering phones, greeting patients, scheduling, and handling patient records with accuracy.

Candidates should have a high school diploma or GED and 3-6 months related experience; familiarity with hospital software (MISYS/Tiger) is preferred. Strong communication and confidentiality are essential.

Qualifications

• High school diploma or GED and 3–6 months of related experience required.
• Previous experience with medical insurance highly preferred.
• Must have keyboarding and computer skills and be able to handle clerical duties.
• Experience with hospital computer programs such as MISYS/Tiger preferred.
• Maintain confidentiality and demonstrate professional communication.

Responsibilities

• Answer phones and greet patients, schedule appointments, and check-in patients.
• Prepare and retrieve files, verify demographics and insurance information.
• Enter charges and payments in the practice management system as needed.
• Maintain patient records and ensure confidentiality and data accuracy.
• Support office operations and maintain a clean, organized work area.

Skills

Front desk

Telephone etiquette

Customer service

Confidentiality

Medical office software

Education

High school diploma or GED

Tools

MISYS/Tiger

Job description

Bronson Methodist Hospital in Kalamazoo is seeking a Practice Support Assistant on a full-time basis (80 hours per pay period) to support the Family Medicine clinic on Stadium Dr. This role involves answering phones, greeting patients, scheduling, and handling patient records with accuracy.

Candidates should have a high school diploma or GED and 3-6 months related experience; familiarity with hospital software (MISYS/Tiger) is preferred. Strong communication and confidentiality are essential.