Patient Concierge & Front Desk Associate – 16 hrs/wk

Provider Careers at Bronson Medical Group; Kalamazoo (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Bronson Healthcare in Kalamazoo is seeking a part-time Customer Service Associate (16 hours weekly) to greet patients, visitors and vendors with friendly, professional service. The role requires handling screening, directions, and basic information tasks while maintaining a safe, welcoming environment in a busy healthcare setting.

The ideal candidate has a high school diploma or GED and some related customer service experience; familiarity with EPIC EMR systems is a plus.

Qualifications

• High school diploma or GED required.
• Some related customer service experience preferred.
• Greet, screen, and direct visitors entering the facility in a friendly, professional manner.

Responsibilities

• Greet customers including patients, visitors, staff and vendors in a positive, professional manner.
• Screen patients and visitors as needed and provide escort or directions within the facility.
• Maintain a safe, clean, and organized waiting area and work environment.
• Assist with scheduling and information tasks as needed and respond to inquiries.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Tools

EPIC EMR

Job description

Bronson Healthcare in Kalamazoo is seeking a part-time Customer Service Associate (16 hours weekly) to greet patients, visitors and vendors with friendly, professional service. The role requires handling screening, directions, and basic information tasks while maintaining a safe, welcoming environment in a busy healthcare setting.

The ideal candidate has a high school diploma or GED and some related customer service experience; familiarity with EPIC EMR systems is a plus.