Patient Services & Front Desk Specialist

Provider Careers at Bronson Medical Group; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Bronson Healthcare in Kalamazoo is seeking a Practice Support Assistant to support front desk operations across the Kalamazoo, Battle Creek and surrounding areas. This full-time role supports patient check-in, scheduling, and general office tasks.

You will answer phones, verify insurance, assist with files, and enter charges in MISYS/Tiger. The ideal candidate has a high school diploma or GED and strong customer service, confidentiality, and computer skills. Training provided.

Qualifications

• High school diploma or GED required with 3–6 months related experience.
• Previous experience with medical insurance preferred.
• Excellent customer service and professional communication skills.
• Proficient computer skills and familiarity with hospital-based systems.

Responsibilities

• Answer phones and greet patients; direct calls as needed.
• Schedule patient appointments and assist with check-in/out and filing.
• Enter charges/payments into MISYS/Tiger or similar system.
• Maintain patient records and protect confidentiality.

Skills

Phone etiquette

Customer service

Communication skills

Confidentiality

Computer literacy

Education

High school diploma or GED

Tools

MISYS/Tiger

Job description

Bronson Healthcare in Kalamazoo is seeking a Practice Support Assistant to support front desk operations across the Kalamazoo, Battle Creek and surrounding areas. This full-time role supports patient check-in, scheduling, and general office tasks.

You will answer phones, verify insurance, assist with files, and enter charges in MISYS/Tiger. The ideal candidate has a high school diploma or GED and strong customer service, confidentiality, and computer skills. Training provided.