Customer Service Associate - 5A / Lovell - 16 hours weekly/Variable shift- Kalamazoo

Provider Careers at Bronson Medical Group; Kalamazoo (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Bronson Healthcare in Kalamazoo is seeking a part-time Customer Service Associate (16 hours weekly) to greet patients, visitors and vendors with friendly, professional service. The role requires handling screening, directions, and basic information tasks while maintaining a safe, welcoming environment in a busy healthcare setting.

The ideal candidate has a high school diploma or GED and some related customer service experience; familiarity with EPIC EMR systems is a plus.

Qualifications

• High school diploma or GED required.
• Some related customer service experience preferred.
• Greet, screen, and direct visitors entering the facility in a friendly, professional manner.

Responsibilities

• Greet customers including patients, visitors, staff and vendors in a positive, professional manner.
• Screen patients and visitors as needed and provide escort or directions within the facility.
• Maintain a safe, clean, and organized waiting area and work environment.
• Assist with scheduling and information tasks as needed and respond to inquiries.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Tools

EPIC EMR

Job description

Team Bronson

Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience.

Location: Kalamazoo - 252 E Lovell St. - Lovell Building (North Campus). Title: Customer Service Associate - 5A / Lovell - 16 hours weekly/Variable shift - Kalamazoo.

Responsibilities

Responsible for ensuring that customers including: patients, visitors, staff, and outside vendors are greeted in a positive and professional manner providing overt hospitality and help ensure a safe environment. Screen all patients, visitors, and vendors as needed. Offer and deliver escort assistance, directions, and/or patient belongings while providing a safe, comfortable, pleasant area. Employees providing direct patient care must demonstrate competencies specific to the population served.

Education and Experience Required

High school diploma or general education degree (GED) required. Some related Customer Service experience preferred. Work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer up to 80 percent of the time. Involves regularly lifting of bulky or moderately heavy weights (i.e., up to 50 pounds), and occasionally assisting with heavier tasks or expending the equivalent effort in pushing, pulling, or otherwise handling material, equipment, and other objects. Greet, screen, and direct individuals entering the facility Provide mask/face covering as needed. Way finding for customers, leading when possible; assists customers with directions and other communication needs within the department in a timely manner. Provide general information as needed. Must be friendly, positive, and professional and be calm, yet assertive, when dealing with aggressive behavior. Be able to access in- house patient names and room numbers through the use of an electronic medical record. Employee must be comfortable relating to diverse groups of people, have the ability to give instructions in a manner that assures complete understanding, stay calm in a stressful situation, and the ability to operate wheelchairs. Partner with Bronson Security Department to oversee safety and security in assigned area. Responsible for monitoring security cameras and, reporting concerns and managing entry to the receiving bay doors. Clean and sanitize workstation and supplies Monitor waiting areas for cleanliness and orderliness. Pick up waiting areas as necessary and report any concerns as needed. Work as a team with various other departments to facilitate patient visitation. Unit specific responsibilities could include: Assemble admission packets Answer phone within 3 rings and transfer calls to appropriate location Print and post conference room schedules Scanning documents into EPIC records Monitor Suggestion and Concern Report boxes Schedule care conferences, status review meetings and PCP follow up appointments Upload patient photos to EPIC record Post updates on huddle board Other duties as assigned Always use Bronson Standards for Excellence when dealing with internal and external customers.

Shift Variable Time Type Part time Scheduled Weekly Hours 16 Cost Center 1030 Customer Service (BMH)

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what's right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What's more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America's Best-In-State Employers (2022-23), by Newsweek as one of America's Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.