Customer Service Associate - 5A / Lovell - 16 hours weekly/Variable shift- Kalamazoo

bronsonhg; Kalamazoo (MI); Vor Ort; USD 17.000 - 22.000; Teilzeit

Zusammenfassung

Bronson Healthcare Group is seeking a Customer Service Associate for Kalamazoo Lovell Building. You will greet and screen patients, visitors, and vendors, providing escort and directions while maintaining a safe, welcoming environment.

The role requires a high school diploma or GED and likely related customer service experience. Part-time, 16 hours weekly, with a variable shift in Kalamazoo.

Qualifikationen

• High school diploma or GED required.
• Some related Customer Service experience preferred.
• Ability to perform duties under tight deadlines and maintain composure.
• Frequent computer use (up to 80% of the time).
• Ability to lift up to 50 pounds and assist with mobility equipment.

Aufgaben

• Greet, screen, and direct individuals entering the facility.
• Provide mask/face coverings as needed.
• Way finding and directions within the department; assist with communication needs.
• Provide general information and maintain a friendly, professional demeanor.
• Access patient names and room numbers via EPIC; handle diverse groups calmly.

Kenntnisse

Customer service

Communication

Ausbildung

High school diploma or GED

Some related Customer Service experience

Tools

EPIC

Jobbeschreibung

Love Where You Work!

Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.

If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

Kalamazoo-252 E Lovell St.-Lovell Building (North Campus)

Title

Customer Service Associate - 5A / Lovell - 16 hours weekly/Variable shift- Kalamazoo

Responsible for ensuring that customers including: patients, visitors, staff, and outside vendors are greeted in a positive and professional manner providing overt hospitality and help ensure a safe environment. Screen all patients, visitors, and vendors as needed. Offer and deliver escort assistance, directions, and/or patient belongings while providing a safe, comfortable, pleasant area. Employees providing direct patient care must demonstrate competencies specific to the population served.

Education/Experience Required:

• High school diploma or general education degree (GED) required.
• Some related Customer Service experience preferred.
• Work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines.
• Work may include the operation of and full attention to a personal computer up to 80 percent of the time.
• Involves regularly lifting of bulky or moderately heavy weights (i.e., up to 50 pounds), and occasionally assisting with heavier tasks or expending the equivalent effort in pushing, pulling, or otherwise handling material, equipment, and other objects.

Greet, screen, and direct individuals entering the facility

• Provide mask/face covering as needed.
• Way finding for customers, leading when possible; assists customers with directions and other communication needs within the department in a timely manner.
• Provide general information as needed.
• Must be friendly, positive, and professional and be calm, yet assertive, when dealing with aggressive behavior.
• Be able to access in- house patient names and room numbers through the use of an electronic medical record.
• Employee must be comfortable relating to diverse groups of people, have the ability to give instructions in a manner that assures complete understanding, stay calm in a stressful situation, and the ability to operate wheelchairs.

Partner with Bronson Security Department to oversee safety and security in assigned area.

• Responsible for monitoring security cameras and reporting concerns and managing entry to the receiving bay doors.

Clean and sanitize workstation and supplies

• Monitor waiting areas for cleanliness and orderliness. Pick up waiting areas as necessary and report any concerns as needed.

Work as a team with various other departments to facilitate patient visitation.

Unit specific responsibilities could include:

• Assemble admission packets
• Answer phone within 3 rings and transfer calls to appropriate location
• Print and post conference room schedules
• Scanning documents into EPIC records
• Monitor Suggestion and Concern Report boxes
• Schedule care conferences, status review meetings and PCP follow up appointments
• Upload patient photos to EPIC record
• Post updates on huddle board
• Other duties as assigned

Always use Bronson Standards for Excellence when dealing with internal and external customers.

Shift

Variable

Time Type

Part time

Scheduled Weekly Hours

16

Cost Center

1030 Customer Service (BMH)

Agency Use Policy and Agency Submittal Disclaimer

Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies (\"Recruiters\") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.