Patient Concierge & Front Desk Ambassador

Metropolitan Healthcare Services; Arlington (VA); On-site; USD 24,000 - 25,000; Full time

Job summary

Metropolitan Healthcare Services in Arlington, VA is seeking a Main Ambassador to welcome patients and visitors, support wayfinding, and ensure a safe, professional first impression at the hospital entrance. The role involves assisting with check-in, guiding guests, and coordinating with departments to keep operations smooth during daytime shifts.

You will uphold HIPAA and privacy standards while delivering friendly, reliable customer service, aiming to create a positive experience for all who

Qualifications

• High School Diploma or GED required.
• 6+ months of experience in a customer-facing or healthcare role preferred.
• Must pass background and drug screenings.

Responsibilities

• Greet patients, visitors, and staff in a welcoming, professional manner.
• Provide directions and escort assistance as needed within the facility.
• Assist with check-in processes or access control when required.
• Monitor lobby areas to maintain a clean, safe environment.
• Coordinate with departments and leadership to relay updates or issues.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma/GED

Job description

Metropolitan Healthcare Services in Arlington, VA is seeking a Main Ambassador to welcome patients and visitors, support wayfinding, and ensure a safe, professional first impression at the hospital entrance. The role involves assisting with check-in, guiding guests, and coordinating with departments to keep operations smooth during daytime shifts.

You will uphold HIPAA and privacy standards while delivering friendly, reliable customer service, aiming to create a positive experience for all who