External porter

Metropolitan Healthcare Services; Arlington (VA); On-site; USD 24,000 - 25,000; Full time

Job summary

Metropolitan Healthcare Services in Arlington, VA is seeking a Main Ambassador to welcome patients and visitors, support wayfinding, and ensure a safe, professional first impression at the hospital entrance. The role involves assisting with check-in, guiding guests, and coordinating with departments to keep operations smooth during daytime shifts.

You will uphold HIPAA and privacy standards while delivering friendly, reliable customer service, aiming to create a positive experience for all who

Qualifications

• High School Diploma or GED required.
• 6+ months of experience in a customer-facing or healthcare role preferred.
• Must pass background and drug screenings.

Responsibilities

• Greet patients, visitors, and staff in a welcoming, professional manner.
• Provide directions and escort assistance as needed within the facility.
• Assist with check-in processes or access control when required.
• Monitor lobby areas to maintain a clean, safe environment.
• Coordinate with departments and leadership to relay updates or issues.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma/GED

Job description

Job DetailsJob Location: Arlington, VA 22205Education Level: High SchoolSalary Range: $17.50 - $18.00 HourlyTravel Percentage: NoneJob Shift: DayMain Ambassador

Employee Type: Full-Time

Job Type: Hospitality/Healthcare

Experience: High School Diploma/GED and 6+ months of experience in customer service, healthcare, or related field

Job Summary

The Main Ambassador serves as the first point of contact at the hospital, providing exceptional customer service and support to patients, visitors, and staff. Stationed at the main entrances or key access points, the Main Ambassador ensures a welcoming and professional atmosphere, assists with wayfinding, and supports the smooth flow of people throughout the facility. The Main Ambassador helps create a positive first impression while promoting safety, hospitality, and professionalism at all times.

Key Responsibilities

• Greet all patients, visitors, and staff entering the facility in a warm and professional manner
• Provide directions and escort assistance as needed to various hospital departments
• Assist with check-in processes or access control when required
• Monitor the lobby or entrance areas to maintain a clean, safe, and orderly environment
• Offer wheelchair assistance or coordinate patient transport when needed and trained to do so
• Communicate with hospital departments and MHS leadership to relay updates or issues
• Report any irregularities, safety concerns, or unusual activity promptly
• Uphold HIPAA and facility privacy standards at all times
• Maintain knowledge of hospital layout, departments, and visitor policies
• Perform other duties as assigned

QualificationsQualifications and Requirements

• High School Diploma/GED
• 6+ months of experience in a customer-facing or healthcare role preferred
• Must be able to work legally in the United States
• Must pass background and drug screenings
• Strong communication and interpersonal skills
• Reliable, friendly, and professional demeanor
• Required to meet immunization or health screening requirements
• Able to speak, read, and write English fluently

Physical Requirements

• Regularly required to stand, walk, sit, use hands, talk, see, and hear
• Must be able to lift and/or move up to 50 pounds occasionally
• Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distances
• Flexibility to work various shifts, including weekends and holidays, as needed