Patient Access & Hospitality Ambassador

Metropolitian Healthcare Services, Inc.; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Job summary

Metropolitian Healthcare Services, Inc. in Washington, DC is seeking a Main Ambassador to greet patients, visitors, and staff at the main entrances, ensuring a welcoming, professional atmosphere and assisting with wayfinding.

You will support check-in, escort, and access control as needed, while maintaining a clean, safe lobby environment. The role requires a High School Diploma or GED and 6+ months of customer service or healthcare experience, with flexibility to work varied shifts, including

Qualifications

• High School Diploma/GED and 6+ months of experience in a customer-facing or healthcare role.
• Must be able to work legally in the United States.
• Ability to communicate clearly and professionally with patients, visitors and staff.

Responsibilities

• Greet all patients, visitors, and staff entering the facility in a warm and professional manner.
• Provide directions and escort assistance as needed to various hospital departments.
• Assist with check-in processes or access control when required.
• Monitor the lobby or entrance areas to maintain a clean, safe, and orderly environment.
• Offer wheelchair assistance or coordinate patient transport when needed and trained to do so.
• Communicate with hospital departments and leadership to relay updates or issues.
• Uphold HIPAA and facility privacy standards at all times.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Interpersonal skills

Education

High School Diploma/GED

Job description

Metropolitian Healthcare Services, Inc. in Washington, DC is seeking a Main Ambassador to greet patients, visitors, and staff at the main entrances, ensuring a welcoming, professional atmosphere and assisting with wayfinding.

You will support check-in, escort, and access control as needed, while maintaining a clean, safe lobby environment. The role requires a High School Diploma or GED and 6+ months of customer service or healthcare experience, with flexibility to work varied shifts, including