Main Ambassador

Metropolitian Healthcare Services, Inc.; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Job summary

Metropolitian Healthcare Services, Inc. in Washington, DC is seeking a Main Ambassador to greet patients, visitors, and staff at the main entrances, ensuring a welcoming, professional atmosphere and assisting with wayfinding.

You will support check-in, escort, and access control as needed, while maintaining a clean, safe lobby environment. The role requires a High School Diploma or GED and 6+ months of customer service or healthcare experience, with flexibility to work varied shifts, including

Qualifications

• High School Diploma/GED and 6+ months of experience in a customer-facing or healthcare role.
• Must be able to work legally in the United States.
• Ability to communicate clearly and professionally with patients, visitors and staff.

Responsibilities

• Greet all patients, visitors, and staff entering the facility in a warm and professional manner.
• Provide directions and escort assistance as needed to various hospital departments.
• Assist with check-in processes or access control when required.
• Monitor the lobby or entrance areas to maintain a clean, safe, and orderly environment.
• Offer wheelchair assistance or coordinate patient transport when needed and trained to do so.
• Communicate with hospital departments and leadership to relay updates or issues.
• Uphold HIPAA and facility privacy standards at all times.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Interpersonal skills

Education

High School Diploma/GED

Job description

Main AmbassadorEmployee Type: Full-TimeJob Type: Hospitality/HealthcareExperience: High School Diploma/GED and 6+ months of experience in customer service, healthcare, or related fieldJob SummaryThe Main Ambassador serves as the first point of contact at the hospital, providing exceptional customer service and support to patients, visitors, and staff. Stationed at the main entrances or key access points, the Main Ambassador ensures a welcoming and professional atmosphere, assists with wayfinding, and supports the smooth flow of people throughout the facility. The Main Ambassador helps create a positive first impression while promoting safety, hospitality, and professionalism at all times.Key ResponsibilitiesGreet all patients, visitors, and staff entering the facility in a warm and professional mannerProvide directions and escort assistance as needed to various hospital departmentsAssist with check-in processes or access control when requiredMonitor the lobby or entrance areas to maintain a clean, safe, and orderly environmentOffer wheelchair assistance or coordinate patient transport when needed and trained to do soCommunicate with hospital departments and MHS leadership to relay updates or issuesReport any irregularities, safety concerns, or unusual activity promptlyUphold HIPAA and facility privacy standards at all timesMaintain knowledge of hospital layout, departments, and visitor policiesPerform other duties as assignedQualifications and RequirementsHigh School Diploma/GED6+ months of experience in a customer-facing or healthcare role preferredMust be able to work legally in the United StatesMust pass background and drug screeningsStrong communication and interpersonal skillsReliable, friendly, and professional demeanorRequired to meet immunization or health screening requirementsAble to speak, read, and write English fluentlyPhysical RequirementsRegularly required to stand, walk, sit, use hands, talk, see, and hearMust be able to lift and/or move up to 50 pounds occasionallyMust be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distancesFlexibility to work various shifts, including weekends and holidays, as needed