Patient Concierge & Front Desk Advocate

Cedars-Sinai; Los Angeles (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Cedars-Sinai is hiring a Lobby Services Associate to greet visitors and provide essential information, helping ensure a smooth patient and visitor experience across the campus. You will be the welcoming point for guests and play a key role in guiding them to the right departments.

You will handle inquiries, direct phone calls, provide directions, and assist with escorting patients when needed while maintaining a clean and professional lobby area.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service and/or front desk experience required.
• Three years of experience preferred.

Responsibilities

• Greet and assist visitors; provide information and literature; answer and direct phone calls to appropriate departments.
• Escort visitors as needed and assist with transportation directions across the campus.
• Ensure visitors reach their destination by giving directions or escorting them safely.
• Maintain lobby/office area; keep informative literature available and area clean and professional.
• Conduct screening protocols in alignment with CDC and CDPH guidelines; use visitor management software.

Skills

Customer service

Front desk

Communication

Education

High School Diploma/GED

Job description

Cedars-Sinai is hiring a Lobby Services Associate to greet visitors and provide essential information, helping ensure a smooth patient and visitor experience across the campus. You will be the welcoming point for guests and play a key role in guiding them to the right departments.

You will handle inquiries, direct phone calls, provide directions, and assist with escorting patients when needed while maintaining a clean and professional lobby area.