Hospital Lobby Experience Specialist

Cedars-Sinai; United States; On-site; USD 24,796 - 34,440; Full time

Job summary

Cedars-Sinai Marina del Rey Hospital is seeking a Lobby Services Associate to welcome visitors and assist with information, wayfinding, and safety screening. The role supports clear communication between medical staff and families, escorts patients as needed, and ensures confidentiality in accordance with HIPAA policies.

Under general supervision, you will maintain a clean, welcoming environment and collaborate with multiple departments to deliver an optimal patient and visitor experience at our

Qualifications

• Education: High School Diploma or GED required.
• Experience: 1 year in customer service or front desk required; 3 years preferred.
• Licenses: No license or certification required.

Responsibilities

• Greet visitors warmly and provide information for a positive patient and visitor experience.
• Manage wayfinding, health and safety screening, and escort patients as needed.
• Collaborate with departments while maintaining confidentiality per HIPAA.

Skills

Customer service

Front desk

HIPAA awareness

Education

High School Diploma/GED

Job description

Cedars-Sinai Marina del Rey Hospital is seeking a Lobby Services Associate to welcome visitors and assist with information, wayfinding, and safety screening. The role supports clear communication between medical staff and families, escorts patients as needed, and ensures confidentiality in accordance with HIPAA policies.

Under general supervision, you will maintain a clean, welcoming environment and collaborate with multiple departments to deliver an optimal patient and visitor experience at our